Terms + Conditions

 

Contract

Contract cycle

All cycles begin when the first contract payment is made. Then each ‘cycle’ repeats on the same date for the following month, regardless of how many days are included in between. For example a cycle that starts on May 20, repeats on June 20, July 20, August 20, etc.

Contract TERM

All cycle terms begin when the first contract payment is made. The minimum contract term falls on the same date of the month according to each plan. Three months for Silver, six months for Gold, twelve months for Platinum. For example the minimum contract term for a Gold plan that begins on March 7 ends on September 7; six months later to the date.

Contract renewal

Following the minimum contract term, the plan will automatically switch to a month-by-month plan, charged at the same monthly rate.

BILLING

All billing occurs in advance. A monthly recurring payment will be established and stopped upon request of the client.

pricing

Pricing will be locked in at the rate set at the beginning of a contract. Once the minimum contract term has expired, the price may change, or special pricing may return to regular pricing, but a notice will be sent out prior to allow for a plan change or cancellation.

BLACK-OUT DATES

Due to BIM6x personnel & staffing requirements, some black-out dates will occur during each calendar year. These will be made available as soon as possible and support hours will be distributed to the preceding and succeeding month, in addition to any rolled over hours. All other benefits will remain unchanged.

ModificationS

BIM6x reserves the right to make modifications and additions to these terms and conditions at any time.

SUPPORT HOURS ROLLOVER

Unused support hours will automatically be rolled over according to the terms of each plan. No support hours will be rolled over for the Silver plan, and they will expire at the end of the cycle.

On the Gold plan with 16 support hours per month, unused support hours will be rolled over for a maximum of two consecutive months before they expire. Therefore the maximum accumulation is 16 x 2=32 hours. These will remain available to use, but must be used by the end of the contract term.

On the Platinum plan with 32 support hours per month, unused support hours will be rolled over for a maximum of three consecutive months before they expire. The maximum accumulation is 32 x 3=96 hours. These will remain available to use, but must be used by the end of the contract term.

SUPPORT HOURS CREDIT

Support hours cannot be credited in advance. For example support hours for July cannot be used in June. Extra support hours must be purchased at the rate for the plan. $140/hr for the Silver plan, $120/hr for the Gold plan, and $100/hr for the Platinum plan

support scope

If a solution cannot be found immediately BIM6x will use their resources to find it. In these cases, timing cannot be counted in priority timing. There are some areas of support not covered by BIM6x. These include but are not necessarily limited to Advanced Cinerender, Advanced Calculation & Listing, Advanced IFC Set-up, Advanced BIMcloud Set-up, Networking or specialized IT, GDL Coding, Energy Evaluation, Fixing Third-party Template Issues, Third-party Add-on Support, Bug Fixing, non-GRAPHISOFT application support such as Rhino, Grasshopper, Revit, AutoCAD, Sketchup, Excel, or rendering, animation, and VR applications.

CANCELLATION

The contract may be cancelled after the minimum contract term: three months for the Silver plan, six months for the Gold plan and twelve months for the Platinum plan. Cancellation before the minimum contract term results in a charge of 50% of remaining dues.

termination

If the client or BIM6x do not agree or are subject to abuse, the contract may be mutually terminated.

LIABILITY

BIM6x waives all liability resulting from services rendered.

 

Support

REMOTE SUPPORT

All support not carried out on-site will be handled remotely. This will include screen sharing software, which may require installation of small applications on the client computer. It may also require BIMcloud and teamwork access, VPN access, and/or any other agreed software. BIM6x may need any or all of these to help assist with templates, auditing projects, installing updates & hotfixes, etc.

SUPPORT HOURS

Typical Support hours are 8:30am - 5:00pm Mountain Standard Time (MST), Monday to Friday. These may change when support staff are traveling domestically or internationally, For emergencies BIM6x will make support available whenever possible, but cannot and does not guarantee 24/7/365 support. Please also refer to Black-out Dates.

TIME KEEPING

A time sheet recording all support and work completed will be made constantly available via to the client. Times will be recorded in 15 minutes increments.

POINT OF CONTACT

BIM6x will require at least one reliable and preferably consistent point of contact with the client firm.

ABUSE

Excessive or hostile emails, phone calls, or any other form of contact will not be tolerated and will result in termination.

Unused Services & Solutions

Any unused service or solution will be forfeited.

EMAIL SUPPORT

All clients are important to BIM6x and every endeavor will be made to respond as quickly as possible. If multiple requests are being processed, Platinum plans take priority over Gold plans which takes priority over Silver plans. All email support requests will be replied to as per the terms of each plan. Same day priority for the Platinum plan, next day priority for Gold plan, two day priority for the silver plan. These are maximum times only. Email support is preferred over phone support where possible.

phone SUPPORT

All clients are important to BIM6x and every endeavor will be made to respond as quickly as possible. If multiple requests are being processed, Platinum plans take priority over Gold plans which takes priority over Silver plans. All phone support requests will be replied to as per the terms of each plan. Same day priority for the Platinum plan and Gold plan, next day priority for the Silver plan. These are maximum times only. Email support is preferred over phone support where possible.

SUPPORT MATERIALS

All support material created for the client will become their property but any BIM6x copyrighted or protected material remains the property of BIM6x and may not be publicly shared or sold. This includes but is not limited to BIM6x Power Kit material, Implementation plans, and ARCHICADemy materials.

ARCHICADEMY

ARCHICADemy is a planned solution currently under development. There is no guarantee of its completion, inclusion, or continuation. No credit, exchange or refund will be offered in any case.

 

Travel

on-site visitS

All on-site meetings and visits are confirmed on a first-come first-served basis. The Silver plan allows for planning three months ahead, the Gold plan allows for planning six months ahead, the Platinum plan allows for planning twelve months ahead. BIM6x typically requires a minimum of two weeks notice prior to committing to travel plans, but will endeavor to make exceptions where possible.

TRAVEL EXPENSES

The Initial on-site meeting and regular on-site visits are included in Gold and Platinum plans and are included and priced on a $600 airfare, and daily food/ travel/ accommodation at approximately $200/day. If for any circumstances the prices increase by more than 20%, BIM6x will alert the client and negotiate extra payment.

TRAVEL planning

All on-site meetings and visits are confirmed on a first-come first-served basis. The Silver plan allows for planning three months ahead, the Gold plan allows for planning six months ahead, the Platinum plan allows for planning twelve months ahead. BIM6x typically requires a minimum of two weeks’ notice prior to committing to travel plans but will endeavor to make exceptions where possible.

The Platinum plan allows for 5 days for on-site visiting. This can be split over two trips if required. The Gold plan allows for 3 days for on-site visiting. This must be used in one trip. The Silver plan does not include on-site visiting, but it can be added at any time, based on availability.